Privacy Policy

Introduction

Tempora Guild respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you engage with our watch repair and maintenance services or visit our website. By using our services or providing your information, you consent to the practices described in this policy.

If you have questions regarding this Privacy Policy, please contact us at [email protected].

Information We Collect

We collect personal information necessary to provide our services and communicate with clients. This includes:

Information You Provide

• Contact details (name, email address, phone number, mailing address)
• Watch service information (brand, model, service history, specific concerns)
• Payment information processed through secure third-party payment processors
• Communication preferences and correspondence with our team

Information Collected Automatically

• Website usage data (pages visited, time spent, browser type, device information)
• IP address and general location data
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use collected information for the following purposes:

• Providing watch repair and maintenance services
• Communicating about service status, appointments, and inquiries
• Processing payments and maintaining financial records
• Improving our website functionality and user experience
• Sending service updates or information about our offerings (with your consent)
• Complying with legal obligations and protecting our business interests

We process personal data based on the following legal grounds: performance of contract, legitimate business interests, consent (where obtained), and compliance with legal obligations.

Data Sharing and Disclosure

We do not sell your personal information. We may share data in limited circumstances:

• Service providers (payment processors, email service providers) who assist in business operations under confidentiality agreements
• Component suppliers when sourcing parts for your watch (limited to necessary technical details)
• Legal authorities when required by law or to protect our rights and safety
• Business successors in the event of merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical and digital records in controlled access facilities
• Encryption of sensitive data during transmission and storage
• Regular security assessments and staff training on data protection
• Secure payment processing through PCI-compliant third-party providers

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain commercially reasonable safeguards.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations:

• Service records: Retained for seven years after service completion to support warranty claims and service history
• Financial records: Retained per Malaysian tax and accounting regulations (typically seven years)
• Marketing communications: Retained until you withdraw consent or request deletion
• Website analytics: Typically retained for 24 months

Your Rights

Under applicable Malaysian data protection laws, you have the following rights:

• Access: Request confirmation of what personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your data subject to legal retention requirements
• Data Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your data for direct marketing purposes
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, contact us at [email protected]. We will respond to valid requests within 21 days.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external sites not operated by Tempora Guild. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date and may notify you through email or a prominent notice on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of Malaysian courts.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: