Services Tailored to Your Watch
From diagnostic assessments to complete restoration, we offer solutions appropriate to your timepiece's current condition and your expectations for its performance.
Return HomeOur Service Methodology
Watch service should address actual needs rather than following rigid templates. A timepiece displaying significant rate deviation may respond adequately to cleaning and fresh lubrication, while another showing similar symptoms might require complete disassembly due to worn pivots or mainspring fatigue.
We begin each engagement by understanding your watch's history, current behavior, and intended use. This context informs our diagnostic approach and helps establish realistic expectations. Following examination, we discuss findings and recommend appropriate solutions, explaining options clearly so you can make informed decisions.
Our service delivery prioritizes thoroughness over speed. Movements receive appropriate time to stabilize during regulation. Cleaning cycles run their full duration. Assembly proceeds methodically with proper lubrication at each bearing surface. This measured approach produces more reliable outcomes.
Available Solutions
Three service levels addressing different needs and circumstances.
Precision Timekeeping Assessment
A measured, instrument-based evaluation of your watch's accuracy and mechanical health. The timepiece is observed on a timing machine across multiple positions to chart rate deviation, amplitude, and beat regularity. A written report accompanies the service, offering a transparent view of the movement's current condition and any recommendations for further care.
Key Features
- Multi-position timing machine analysis
- Amplitude and beat error measurement
- Visual movement inspection
- Documented performance report
Process Timeline
- 01 Initial observation and data collection (Day 1)
- 02 Extended position testing (Days 2-4)
- 03 Report preparation and review (Day 5)
Service Fee
MYR 290
Duration
3-5 Days
Heritage Movement Restoration
A considered, full-service restoration for movements that have accumulated years of wear or have been affected by moisture, magnetism, or impact. The movement is fully disassembled, ultrasonically cleaned, and rebuilt with fresh lubricants. Worn pivots, springs, and wheels are replaced where necessary.
Key Features
- Complete movement disassembly
- Ultrasonic cleaning of all components
- Component replacement as needed
- Multi-day regulation and testing
Process Timeline
- 01 Complete disassembly and documentation (Week 1)
- 02 Cleaning, component sourcing, reassembly (Weeks 2-3)
- 03 Extended regulation and performance verification (Week 4)
Service Fee
MYR 3,600
Duration
3-4 Weeks
Water Resistance Renewal
A comprehensive resealing service to restore the watch's ability to withstand moisture and pressure. All gaskets, crown tubes, and case-back seals are inspected and replaced as needed. The case is then pressure-tested to confirm it meets the intended resistance rating.
Key Features
- Complete gasket and seal replacement
- Crown tube and stem inspection
- Pressure testing to rating specification
- Test result documentation
Process Timeline
- 01 Case opening and seal assessment (Day 1)
- 02 Component replacement and reassembly (Days 2-3)
- 03 Pressure testing and documentation (Day 4)
Service Fee
MYR 380
Duration
4-7 Days
Service Comparison
Understanding which solution addresses your watch's current needs.
| Feature | Assessment | Restoration | Renewal |
|---|---|---|---|
| Timing Analysis | |||
| Movement Disassembly | |||
| Component Cleaning | |||
| Lubrication Renewal | |||
| Gasket Replacement | |||
| Pressure Testing | |||
| Written Report |
Choose Assessment If:
- Your watch shows timing inconsistency
- You want objective performance data
- Considering whether service is needed
Choose Restoration If:
- Movement hasn't been serviced recently
- Watch has experienced moisture or impact
- Significant performance degradation
Choose Renewal If:
- Watch exposed to moisture regularly
- Seals haven't been replaced in years
- Preventive maintenance for tropical climate
Service Standards
Professional protocols applied across all service levels.
Secure Environment
All timepieces remain in our controlled workshop facility throughout service. Individual tracking and documentation accompanies each piece from intake through completion.
Calibrated Equipment
Timing machines, pressure testers, and measurement tools receive regular calibration to ensure accurate readings and reliable service outcomes.
Thorough Examination
Visual inspection under magnification identifies wear patterns, component condition, and potential concerns before work begins or during disassembly.
Quality Lubricants
We use appropriate synthetic and traditional oils suited to each movement type and bearing surface, selected for tropical climate stability.
Service Documentation
Written reports detail findings, work performed, and recommendations. This documentation creates a service history for your timepiece.
Open Communication
We discuss unexpected findings, explain options clearly, and proceed only with your informed approval on work beyond the initial scope.
Ready to Discuss Your Watch's Needs?
Whether you're considering assessment, restoration, or water resistance renewal, we're available to answer questions and help you determine the appropriate service path.
Get in Touch